We have a 14-day refund policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@awcos.com.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

1. After the product is shipped, you must apply for a return after receiving the product. We can only process the refund after we receive the returned product.

2. If we shipped the wrong product, we will resend the correct product. If you no longer need it, please apply for a return, and we will process the refund after receiving the returned product.

3. If the product has quality problems or defects, please contact us. If a return is necessary, we will process the refund after receiving the returned product. The return shipping cost will be borne by us. If a return is not necessary, we will issue a refund within 3 business days. Color display errors and minor product detail adjustments are not considered quality issues.

4. If the product does not have any quality problems, returns/exchanges due to customer own reasons, the buyer will bear the back and forth postage and the customs fees (if needed). We can only refund the product amount you paid, the shipping cost will be deducted.

5. If the package is delayed due to logistics or other uncontrollable factors, please wait patiently for the package to arrive. We cannot process refunds for this reason.

6. If the package is lost during transit, please contact us. After confirmation by the carrier, we will contact you and resend a new package. If you no longer need it, we will issue a refund within 3 business days.

Contact information:
Address: 16 Xiangmao Road Gongshu District, A515, Hangzhou, 310011 Zhejiang, China
Email: info@awcos.com
Tel: ‪+86 13336036640