We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and make the refund on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return and you still haven't received your refund, please contact us at info@awcos.com.

1. After the item has been shipped, you must request a return after receiving the item. We can only process refunds after receiving the returned item.

2. If we send the wrong item, we will resend the correct item. If you no longer need the item, please request a return, and we will process the refund after receiving the returned item.

3. If the item has quality issues or defects, please contact us. If a return is necessary, we will process the refund after receiving the returned item. Return shipping costs will be borne by us. If a return is not necessary, we will issue a refund within 5 business days. Color display errors and minor product detail adjustments are not considered quality issues.

4. If the item itself has no quality issues, but the return or exchange is due to the customer's own reasons, the buyer is responsible for return shipping costs and customs duties (if any). We will only refund the price of the item; shipping costs are non-refundable.

5. If the package is delayed due to logistics or other uncontrollable factors, please wait patiently for the package to arrive. We cannot process refunds for this reason.

6. If the package is lost during transit, please contact us. After confirmation from the carrier, we will contact you and resend the package. If you no longer need the item, we will process a refund within 5 business days.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Contact information:
Address: NO.38 Xiangyuan Road, Gongshu District, A410, Hangzhou, 310011 Zhejiang, China
Email: info@awcos.com
Tel: ‪+86 13336036640