AWC10: Order $180 Get 10% Off
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To ensure that the goods are correct and delivered quickly, please keep in touch throughout the purchase process so that we can communicate and solve problems at any time. Each product listed contains weight information, and the system will automatically calculate the shipping cost based on the weight of the product.

The entire order process:

FULFILL ORDERS

SHIPPING ORDERS

HANDLING TIME

The time it takes to prepare your orders to be tailored or to be shipped.

TAILORING TIME

Refer to the product description, in stock costumes no tailoring time, different costume require different time.

SHIPPING TIME

The time for your items to be delivered from our warehouse to your destination.

TOTAL TIMES TO RECEIVE YOUR ORDERS


1. Handling Times

It usually takes about 3 business days to process your orders, which does not include holidays.

2. Tailoring Times:
Refer to the product description, when the costume is in stock, no tailoring time is required, when the costume is out of stock or the costume is pre-order, tailoring is required, and different costume require different time.

3. Shipping Times

 

Shipment

Shipping Times

Standard shipping

United States

Estimates 7-14 Business days

Canada

Estimates 8-15 Business days

Europe

Estimates 6-10 Business days

United Kingdom

Estimates 6-10 Business days

Australia

Estimates 6-10 Business days

Asia

Estimates 6-8 Business days

Southeast Asia

Estimates 6-8 Business days

 

Express shipping

United States

Estimates 5-8 Business days

United Kingdom

Estimates 5-8 Business days

Shipping times are estimates, calculated from the ship date, not the order date, and may take longer than expected due to invalid addresses, customs clearance procedures or other reasons. The price will change according to market conditions. Currently, express shipping is only available for United States and United Kingdom address. If you can't place an order or can't find the shipping way you want, please feel free to contact us and we will do our best to assist you in completing your purchase.

4. Shipping Cost
Shipping costs are based on product weight and they are vary for different products and quantities shipped to different countries/regions. Shipping cost information will be displayed before you check out.

5. About tariffs and VAT tax
All products sold on our store include tariffs and VAT tax. You don't need to pay extra fees while you receive your package.

6. Order Tracking
A. Once your order has been processed, you will receive an email with a tracking number. This means your order has been sent to our warehouse for packing or tailoring (if the costume requires for tailoring).
B. You can track your order here https://awcos.com/apps/track123 using your tracking number.
C. You can also contact our customer service to help you to track your order by emailing info@awcos.com.

8. Shipping Location
Our warehouses are located at Hangzhou, China.
Contact information:
Address: A515, 16 Xiang Mao Lu, Gong Shu District, Hangzhou, 310011 Zhejiang, China
Email: info@awcos.com
WeChat: +86 177 4200 3943
Tel / WhatsApp: ‪+86 177 4200 3943

9. Shipping Area
Currently, we can ship to the following countries and regions (POBOX addresses are not accepted in all regions), If you are in a country or region where you cannot place an order, please contact us for confirmation:

North America: United States (excluding APO/FPO address), Canada.

Europe: United Kingdom, France, Germany, Italy, Spain, Netherlands, Belgium, Austria, Sweden, Poland, Ireland, Greece, Bulgaria, Portugal, Hungary, Czech Republic, Finland, Denmark.

Asia Middle East and Australia: Japan, Korea, Singapore, Malaysia, Thailand, Vietnam, Australia, New Zealand, UAE, Saudi Arabia.

10. Address changes

A. Before shipment
Please contact us to modify the address free of charge.

B. After Shipment
We will not be able to change the address after shipment. However, we can try to contact the shipping company to change it, but we cannot guarantee that it will be successful.