We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return process steps:
Step 1: Please email info@awcos.com to initiate your return request. Please describe the issue you are experiencing and provide clear photos of the product and the shipping label from the packaging.
Step 2: If approved, you will receive a return confirm email with return address.
Step 3: Please return the item within 14 days of receiving it. If it exceeds 14 days, we will consider that you have waived the return/exchange service. Please use a trackable shipping method to return the item.
Step 4: Upon receiving the returned goods, we will conduct a quality inspection to confirm that the product is intact. We will arrange a refund or exchange within 10 business days (excluding weekends and holidays) after receiving your package.

Returns/exchanges are available:
1. Make sure the product is unused and all costumes and accessories are intact and in their original packaging.
2. If you receive the wrong product, we will provide a correct one for free.
3. If the product you received is defective or missing accessories, we will resend the defective or missing part. If the defect affects the entire set of products, we will resend a new set.
4. If the product is not as described, please provide clear photos of the discrepancy along with a description so we can exchange the product. Please note that slight color differences between the photo and the actual product are not covered by this policy.

Returns/exchanges are not available:
1. Products that have been used or washed.
2. Stained or damaged products.
3. For products customized according to customer requirements, including customized sizes, colors and styles, and other customized items, we only provide new products or parts to replace defective products or parts.

Contact information:
Address: 16 Xiangmao Road Gongshu District, A515, Hangzhou, 310011 Zhejiang, China
Email: info@awcos.com
Tel: ‪+86 13336036640